Product leadership with builder depth.

I lead products where strategy, workflow design, and implementation judgment need to stay connected: AI-enabled systems, automation platforms, human approval loops, and tools that have to survive real operations.

Mode Product Leader + Builder
Current focus AI workflow systems
Operating pattern Operational truth first, scalable product loop second

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builder record

Retired

Retired

Work

overview
  1. Optum

    Healthcare AI product leadership

    Built production AI products from complex healthcare problems, combining product strategy, workflow design, technical execution, launch, and adoption.

    • Provider capacity intelligence

      Built an AI capacity product that turned supply and demand signals into better placement decisions, utilization, and lead-to-consult conversion.

    • Eligibility intelligence

      Built an AI eligibility product that surfaced coverage risks early, prioritized exceptions, reduced workflow leakage, and helped prevent avoidable denials.

  2. CrossCountry Consulting

    Enterprise intelligent automation

    Led intelligent automation delivery for Caterpillar, Nasdaq, Robinhood, and Brookfield Asset Management, from process discovery through technical design and implementation.

  3. Sallie Mae

    Financial intelligent automation

    Delivered intelligent automation for regulated financial operations, including SCRA compliance and return mail processes.