Product leadership with builder depth.

I lead products where strategy, workflow design, and implementation judgment need to stay connected: AI-enabled systems, automation platforms, human approval loops, and tools that have to survive real operations.

Mode Product Leader + Builder
Current focus AI workflow systems
Operating pattern Operational truth first, scalable product loop second

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builder record

Retired

Retired

Work context

overview
  1. Optum

    Healthcare AI product leadership

    Led AI-enabled products across eligibility, provider capacity, EHR workflows, care coordination, operational intelligence, and production support.

    • Provider capacity intelligence

      Led AI product improvements for provider utilization, lead-to-consult conversion, capacity planning, and operational decisions.

    • Eligibility intelligence

      Led AI product capabilities that identified eligibility risks, reduced workflow leakage, prevented avoidable denials, and clarified operational exceptions.

  2. CrossCountry Consulting

    Enterprise intelligent automation

    Led intelligent automation delivery for Caterpillar, Nasdaq, Robinhood, and Brookfield Asset Management, from process discovery through technical design and implementation.

  3. Sallie Mae

    Financial intelligent automation

    Delivered intelligent automation for regulated financial operations, including SCRA compliance and return mail processes.