Product leadership with builder depth.

I lead products where strategy, workflow design, and implementation judgment need to stay connected: AI-enabled systems, automation platforms, human approval loops, and tools that have to survive real operations.

Mode Product Leader + Builder
Current focus AI workflow systems
Operating pattern Operational truth first, scalable product loop second

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builder record

Retired

Retired

Work context

overview
  1. Optum

    Healthcare automation leadership

    Led automation and AI-enabled workflow products across eligibility, provider capacity, EHR workflows, care coordination, operational reporting, and production support.

    • Provider capacity optimization

      Built workflow and decisioning improvements tied to provider utilization, lead-to-consult conversion, and operational throughput.

    • Eligibility workflow automation

      Helped reduce eligibility-related workflow leakage, prevent avoidable denials, and improve visibility into operational exceptions.

  2. CrossCountry Consulting

    Enterprise delivery translation

    Worked across enterprise clients including Caterpillar, Nasdaq, Robinhood, and Brookfield Asset Management, translating messy business workflows into technical requirements, automation opportunities, and delivery plans.

  3. Sallie Mae

    Compliance-heavy financial automation

    Built and supported workflow automation for financial operations, including SCRA and return mail processes.